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Chocolate Experience Ambassador

2 months ago

Coburg, Victoria, Australia Koko Black Full time
About Koko Black

Koko Black is a renowned chocolate company that prides itself on crafting unique and unexpected signature experiences that ignite the senses and spark connections.

Our Philosophy

We believe that natural is extraordinary and use only the finest quality natural ingredients to create some of the best handmade chocolate in the world. Our skilled craftsmen and women are breaking the mould to innovate, surprise, excite, and delight our customers, creating loyal raving fans.

Our Values
  • Passion: We are driven by our love for chocolate and the emotions it evokes.
  • Leadership: We empower our team members to take ownership and lead by example.
  • Ownership: We take pride in our work and are committed to continuous improvement.
  • Trust: We foster an environment where every team member thrives and feels valued.
The Role

We are seeking a passionate and dedicated individual to join our team as a Chocolate Experience Ambassador. As a vital member of our team, you will be entrusted with delivering unforgettable experiences to our valued customers.

Key Responsibilities:

  • Guide customers to find the perfect product for their needs, recommending new flavours and sharing what makes Koko Black Chocolates so unique.
  • Create raving, loyal fans by providing exceptional customer experiences.
  • Work collaboratively with the team to achieve sales and service goals.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We're Seeking

We are looking for proactive individuals who have a genuine love for interacting with others, a passionate approach to all that they do, and a willingness to work in a team environment.

Key Qualities:

  • Passionate Ambassador: Demonstrate a commitment to delivering exceptional customer experiences.
  • Curious Learner: Have a thirst for knowledge and an ability to delve into the nuances of our specialist products.
  • Genuine Communicator: Show warmth and authenticity in every interaction, creating connections that last.
  • Spirit of Generosity: Approach interactions with kindness, honesty, and a positive attitude, contributing to a harmonious team environment.
  • Innovation Enthusiast: Drive creative solutions and foster continuous improvement.
Perks

We offer a range of benefits to our team members, including:

  • Elevated Workspace: Immerse yourself in a working environment that resonates with our commitment to excellence.
  • Collaborative Team: Join a dynamic team where your passion is matched by your colleagues', sharing a pursuit of greatness.
  • Delectable Perks: Savor the flavours of our exquisite range and enjoy generous discounts on our products.
  • Continuous Growth: Embark on a journey of personal and professional development, with ample opportunities to expand your skill set.
  • Roster Flexibility: Enjoy the convenience of flexible scheduling to accommodate your work-life balance.
  • Well-being Prioritised: Receive support for your mental well-being through our free Employee Assistance Program, and our leaders trained on mental health first aid.
  • Dynamic Training: Access comprehensive on-the-job and online training to enhance your skills and excel in your role.
  • One for you - Two for me: Treat yourself and share in the sweetness with complimentary chocolate every shift, and a 40% discount on our range.