Collection Team Manager
2 weeks ago
**About Us**
Sg Fleet Australia Pty Ltd is a leading financial services company that specialises in fleet management, vehicle leasing and salary packaging. With a presence across Australia, the UK and NZ, our total portfolio under management exceeds $2.5 Billion and we have over 1200 employees.
We pride ourselves on offering a range of benefits to our employees, including:
- Up to four extra days of leave each year for relaxation and recharge
- Industry-leading 20 weeks paid parental leave
- Vehicle salary packaging options
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities
- Education support towards your growth
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support
About the Role
This position is responsible for supporting organisational goals by managing the collection function associated with direct customers and maintaining professional relationships with internal and external customers. The role also involves developing policies and procedures for managing financial hardships, delivering on agreed KPIs and reporting framework, and liaising closely with the Collections team.
Key Responsibilities
- Provide training, coaching and guidance to team members to uplift engagement and capability, ensuring the team achieves specified targets
- Respond to customer enquiries relating to hardship and develop tailored solutions in accordance with Company Policy and statutory requirements
- Monitor client accounts by developing and undertaking reporting and auditing of vulnerable accounts, ensure timely reporting to management and initiate proceedings to recover monies owing to Sg Fleet, including overseeing the recovery of assets and/or legal action due to non-payment
- Conduct statistical analysis and reports on Hardship bad debts, recovery rates, bankruptcies, and delinquencies
- Manage the invoicing and direct debits processes, complete month end processing, regular and adhoc reporting, regular review of all ledgers with recommendations of any bad debt write-offs, including reconciliations
- Establish strong professional relationships with the Client Relationship team to ensure there are clear communication lines, client expectations are managed, and discrepancies are managed in a timely, accurate and professional manner
- Assist in other areas of the Collections department as required
Requirements
- Experience in managing and coaching a high performing team
- Experience in an Accounting function, preferably Collections/Financial hardship experience
- Excellent training and coaching skills, ability to provide feedback constructively and handle difficult conversations productively
- Advanced spreadsheet skills in Excel, including reconciliation
- Effectively communicating both verbally and in writing, demonstrating good listening and probing skills
- Strong technical and numerical skills, shares knowledge
- Strong finance, commercial and business acumen
- Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
- Strong attention to detail
- Demonstrates an understanding of relevant legislation and regulations (e.g. Consumer Credit Code, etc)
- Numerical, problem solving and analytical skills
Estimated Salary
The estimated annual salary for this position is around $85,000-$110,000 depending on experience and qualifications.
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