Support Funeral Services Coordinator

6 days ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $60,000 - $80,000
Job Title: Service Coordinator

This role is ideal for a detail-oriented and people-focused professional to join our team, providing exceptional support in funeral services and contributing to the growth and development of our organization.

Key Responsibilities:

  • Act as the initial point of contact for clients, visitors, and telephone inquiries
  • Ensure reception areas are welcoming, neat, and tidy, reflecting a professional image
  • Provide administrative support for the team, including data entry, preparing letters, and presentations
  • Manage payments and issue accounts, along with associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florists, newspapers, and other suppliers

Requirements:

  • Experience working in a service-driven organization
  • Competent keyboard/computing and telephone operating skills
  • Strong interpersonal skills, with the ability to communicate effectively both in-person and on the telephone
  • Sensitivity to grieving individuals, their values, and beliefs, with a level of comfort working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Programs

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