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Resource Management Specialist

1 month ago

Sydney, New South Wales, Australia NTT DATA Full time

About the Role:

As a Resource Management Specialist at NTT DATA Business Solutions, you will be responsible for effectively managing the allocation and utilization of our team of consultants. You will have a creative and agile approach to resource management to ensure the right people with the right skills are allocated to all of our projects, directly contributing to the success of our projects and the organization as a whole.

Responsibilities include:

  • Management of the resourcing function, responsible for the effective management and allocation of internal and external resources between client projects and internal tasks/projects.
  • Manage resource forecasting and resourcing accuracy based on inputs from the Sales, Support, and Delivery teams.
  • Manage end-to-end engagement of Contractors.
  • Manage the engagement of onshore and offshore resources with sister or partner organizations.
  • Responsible for monitoring resourcing aspects of projects to ensure projects remain adequately resourced, highlighting and solving gaps or clashes.
  • Monitoring utilization levels and trends, providing real-time accurate reporting on roster coverage, demand, and gap analysis, identifying instances of under-utilization and conflicts, and facilitating corrective action.
  • Resolve booking conflicts where required. Manage conflicts in relation to resourcing issues and negotiate acceptable outcomes with all involved parties.
  • Alert relevant managers in relation to any potential concerns or issues with meeting project requirements.
  • Drive maintenance of skills matrix by consultants for up-to-date skill classifications.

Skills and Experience:

  • 4+ years of experience in Resource Management.
  • Experience within IT consultancy/Professional Services is essential.
  • Knowledge of ERP/SAP/Analytics is highly desirable.
  • Strong ability to analyze complex resourcing scenarios and present simple and effective solution options.

Your Key Attributes:

  • High level of organization skills.
  • Strong communication, verbal and written.
  • Ability to deal with everyone at different levels – manage up, down, and sideways – influencing skills and negotiating and presenting opportunities to Sales & Consultants.
  • Proactive and able to self-manage.
  • Confident in multi-tasking, versatile, strong time management skills, ability to switch between tasks and manage competing priorities.
  • A problem solver – ability to make things happen and gain results quickly.
  • Knowledge of consulting business practices and procedures.
  • Ability to make sound decisions and judgments.
  • Experience working with management and well-versed in the practices and demands of progressive and evolving professional services organizations.
  • Highest level of professional courtesy, mutual respect, and ethics.
  • High standard of excellence, professionalism, and role model behavior.

Innovation is at the heart of how we work with our customers and how we live and breathe as a team. We are creative, passionate, ambitious, and authentic, and we challenge ourselves to get the best outcomes for people and customers in an ever-evolving technology-driven world.

Working at NTT DATA Business Solutions has the feeling of an established start-up that values connection, transparency, and trust. This personal approach is teamed with the global scale of one of the largest IT groups in the world.

Find yourself at new career heights with exposure to the latest technologies and working in partnership with customers who truly want to evolve in their journey with us.

Do you have questions?

We are looking forward to receiving your completed application documents.

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