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Senior Team Manager

1 month ago

Macquarie Park, Australia WOW Recruitment Full time

WOW Recruitment is seeking a Senior Team Manager to lead our client's logistics team in Macquarie Park. As a key member of our team, you will be responsible for driving team activity and ensuring high standards are maintained in client interactions.

  • $90 – 100k plus Super
  • Macquarie Park, minutes from the train station
  • Free gym onsite

About you:

  • Experience managing a small team, ideally 15 – 20 team members
  • Ideal experience within logistics, IT, Telco, or FMCG call centres
  • Strong experience managing customer satisfaction, monitoring NPS or customer surveys
  • Experience with retention and handling escalations, with a focus on customer satisfaction and successful outcomes
  • Experience with managing staff one-on-ones, coaching, and development
  • A high-level attention to detail – taking pride in your work
  • Ability to work in a fast-paced, deadline-driven environment

The Perks:

  • Work for a global organisation with a great team environment and culture
  • Enjoy free gym access
  • Opportunity for an annual bonus based on performance
  • Strong opportunities for career development

The Role:

  • Monitoring customer interactions to provide proactive updates to customers and solve problems
  • Coach and mentor team, driving activity and supporting staff with complex enquiries
  • Handling escalation and driving successful outcomes for stakeholders
  • Monitor team activity and KPIs
  • Assisting team with booking, quotes, and customer enquiries
  • Reporting on team activity and key metrics

If you are looking to fast-track your career as a Senior Team Manager, contact Jamie and the WOW Team.