Customer Experience Advisor

17 hours ago

Western Downs Regional, Australia beBeeCustomer Full time
Job Title

Customer Services Consultant – B2B Fixed Term Contract

At our organization, we are dedicated to delivering exceptional customer experiences. We seek a skilled Customer Service Consultant to join our team.

This role plays a pivotal part in providing seamless and differentiated customer experiences, fostering successful relationships, and offering a customer-centric approach.

About the Role:

As a Customer Service Consultant, you will be responsible for managing order entry and associated tasks, ensuring superior customer experiences on each contact.

You will provide complex information and respond to in-depth requests via telephone and email, meeting the needs of our customers and consumers first time, every time.

You will also maximize opportunities, deliver order entry requirements, and handle a range of requests across service and product information for both internal and external customers.

Working with the team, you will continually improve processes and practices to develop a service delivery advantage for our business.

Key Responsibilities:
  • Process customer orders and inquiries efficiently, maintaining a high level of accuracy.
  • Communicate supply information, out-of-stocks, product updates, and substitutions, collaborating with Demand and Inventory teams.
  • Maintain accurate Masterfile data for seamless communication across teams.
  • Respond promptly to customer contacts via phone, email, and other channels, meeting productivity standards.
  • Provide first-level support for customer systems.
  • Build strong customer relationships, offering product info, alternatives, and solutions.
  • Support sales teams with customer inquiries and identify opportunities for process improvements.
  • Achieve continuous improvement goals to enhance team efficiency and resolve internal issues.
Requirements:

You will bring 1-2 years of experience in a similar customer-focused role, with a proven ability to build and develop rapport with both internal and external customers.

  • Strong time management skills and the ability to perform under pressure.
  • Excellent communication, administrative, and problem-solving abilities.
  • Proficiency in MS Office, with SAP experience preferred.
  • A detail-oriented, customer-focused, and can-do attitude.
  • A collaborative, team-oriented approach with a mindset for continuous improvement.
  • Experience in manufacturing/FMCG environments is an asset.
What We Offer:

Our purpose drives everything we do. Join us to improve well-being for people and drive positive change for society and the environment.

We offer a supportive and empowering work environment, where you'll feel valued and challenged to achieve business results.

Innovate for Good | Excel Together | Be You with Us

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