Service Design Lead

7 days ago

Surry Hills, New South Wales, Australia Randstad Full time
Service Design Lead

We are seeking a skilled Service Design Lead to spearhead service design initiatives in a dynamic and evolving environment. The ideal candidate will thrive amidst change and ambiguity at the enterprise level while demonstrating a strong understanding of service design principles paired with practical application in organisational transformation.

Key Responsibilities:
  • Apply Service Design methodologies to drive organisational change initiatives
  • Develop and maintain complex customer journey maps, capturing enterprise-wide interdependencies while ensuring their quality and integrity
  • Utilise human-centered design thinking to assess and improve customer and stakeholder experiences
  • Engage and negotiate effectively with stakeholders to align with a future state vision
  • Conduct qualitative and quantitative research to convert insights into actionable strategies
  • Collaborate with multi-disciplinary agile teams, acting as a subject matter expert on large-scale projects
  • Utilise design tools such as Creately (or comparable tools like Miro or Mural) to visualise concepts and frameworks
Essential Qualifications:
  • An adaptable mindset and willingness to work independently in a fast-paced, changing environment
  • Experience using Creately or similar program
  • Proven experience applying service design methodologies, particularly in transformation contexts
  • Strong communication and creative skills for solving complex challenges
  • Effective stakeholder engagement and negotiation capabilities
  • An interest in social causes and a commitment to making a positive impact
Desirable Qualifications:
  • Lived experience of disability, either personally or through observation, is highly regarded
  • Prior experience in business architecture and low maturity/hybrid Agile environments
  • Proficiency in tools such as Jira, SharePoint, MS Suite, and Qualtrics (or other comparable design tools)
  • Demonstrated capability in developing research into tangible insights

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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