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Customer Banking Specialist

2 months ago

Hurstville, Australia CommBank Full time

About the Role

We are seeking a highly skilled and experienced Customer Banking Specialist to join our team at CommBank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and providing holistic financial solutions to our customers.

Key Responsibilities

  • Develop in-depth relationships with customers to understand their financial needs and provide tailored solutions
  • Support customers with account maintenance, credit product applications, and financial health checks
  • Provide education and guidance on our in-branch technology and digital banking options
  • Problem-solve and provide effective solutions while championing our risk-adverse culture

Requirements

  • Proven experience in delivering exceptional customer service in a financial services, retail, or hospitality environment
  • Excellent communication skills and ability to articulate financial terms in a clear and concise manner
  • Ability to ask the right questions, find solutions, and act with integrity while placing the customer at the center of everything you do
  • Ability to work in a fast-paced, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions
  • Genuine interest in building a career with CommBank and improving the financial well-being and lives of our customers

About Us

At CommBank, we are committed to making a real difference for our customers and the communities we serve. We are a leading provider of financial services, and our team is dedicated to delivering exceptional customer experiences and providing innovative financial solutions.

Indigenous Employment Opportunities

We are proud to be an inclusive and diverse workplace, and we are committed to supporting the careers of Aboriginal and/or Torres Strait Islander Peoples. We offer a range of opportunities for Indigenous employees to network and develop their skills, and we are committed to creating a workplace that values and respects the diversity of our employees.