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Automotive Customer Service Professional
2 weeks ago
Eagers Automotive Limited is seeking a highly skilled Service Advisor to join our team at TSV Automotive. As a key point of contact for our valued clients, you will play a pivotal role in ensuring exceptional customer service throughout the vehicle servicing process.
The role involves managing bookings, providing updates, and coordinating service activities to maintain the highest levels of customer satisfaction.
Main Responsibilities:
- Liaising with customers: Acting as the main point of contact between customers and the service department.
- Service management: Handling service bookings, schedules, and repair orders.
- Communication: Communicating vehicle service updates and timelines to customers.
- Expert advice: Providing expert advice on recommended maintenance and repairs.
- Customer information: Ensuring customers are fully informed about costs, services, and completion times.
- Team coordination: Coordinating with technicians and other team members to ensure smooth workflow.
- Industry knowledge: Maintaining up-to-date knowledge of our vehicle brands and services.
- Customer concerns: Addressing customer concerns promptly and professionally.
Requirements:
- Proven experience as a Service Advisor or in a customer service role.
- Strong communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in Microsoft Office and a quick learner of dealership software systems.
- A proactive and solutions-focused approach to customer service.
