Business Operations Coordinator

4 days ago

The Hills Shire Council, Australia Grace Children's Therapy Full time
About Our Team

At Grace Children's Therapy, we pride ourselves on being a collaborative and dynamic team. As our Business Operations Coordinator, you will be working closely with our administration and therapy teams to ensure the smooth operation of our business.

You will have the opportunity to contribute to the development of our strategic plan and lead, drive and contribute to our business operations. You will also have the chance to collaborate with our executive and leadership team on risk management, compliance, and auditing processes and systems.

Your key responsibilities will include:

  • Oversee the day-to-day operations of the business, managing people and coordination of service delivery.
  • Manage the NDIS portal and billing and ensure NDIS processes are followed in obtaining client service agreements.
  • Management of client enquiries and ensure workflow processes are followed.
  • Management of the databases.
  • Manage any client concerns and/or disputes.
  • Motivate and coach key personnel.
  • Ensure our administration and therapy team are effectively managed and coordinate administration support across the organisation.
  • Lead, drive and contribute to our strategic plan.
  • Strong experience with reporting and following through delegated projects and tasks related to social media, group programs, and marketing.
  • Contribute and collaborate with the executive and leadership team on risk management, compliance, and auditing processes and systems.
  • Effectively communicate with our external support team such as bookkeeper, marketing/social account manager.
  • Manage the overall business operations effectively.
  • Ensure continuous improvement of the policies and procedures.
  • Contribute to and collaborate to increase revenue and service delivery strategies.
  • Contribute and collaborate on marketing and social engagement.
  • Onboarding of new employees and assistance with training as needed.
  • Understand the NDIS legislation and compliance including preparing for NDIS audits.

Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary package.
  • Access to wellbeing and Employee Assistance Program.
  • Opportunity to work closely with a team of therapists and contribute to making a positive difference to the lives of children and adolescents and young adults with disabilities.
  • Team recognition program.
  • Opportunity to build your leadership career in the disability sector.
  • Ongoing learning and development opportunities.

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