Chief Member Experience Officer

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $280,000

Drive membership, engagement and sales for a leading professional services organization as the Head of Membership and Engagement.

About The Role

This is an exciting opportunity to lead acquisition of new members, retain and engage existing members, and decrease membership churn while providing a world-class membership experience.

You will model, nurture and mentor a large team, harnessing their collective and individual skills to reach their potential.

The role requires a strong commercial acumen with a history of growth achievements, particularly in big brands in B2C or B2B services.

Responsibilities
  • Develop and execute the entire membership and engagement strategy in collaboration with key stakeholders.
  • Provide insights to the Acquisition, Relationship and Retention teams using market intelligence and trends.
  • Engage with marketing to understand and prioritize drives, initiatives and collateral to generate interest and demand.
  • Oversee budgets to meet growth and retention targets.
  • Lead, develop and coach your team members to enhance their capabilities and performance.
To be successful you will have:
  • A proven track record in a senior leadership role related to sales, marketing, membership or engagement.
  • Strong corporate experience with big brands in B2C or B2B services.
  • Strong commercial acumen with a history of growth achievements.
  • Bachelor's degree in marketing, business or a related field (highly desirable).
  • Experience managing large teams.
  • Experience in omni-channel customer experience, NPS and improving overall customer satisfaction.
  • Ability to build effective relationships and engage positively with stakeholders.

This is a career-defining role at an exciting time to create a legacy. Flexible work arrangements and a positive culture are also on offer.

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