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Claims Resolution Specialist

2 weeks ago


Melbourne, Victoria, Australia LeavePlus Full time

We are seeking a Claims Resolution Specialist to join our Member Benefits team at LeavePlus. This role requires a strong understanding of complex legislation and the ability to communicate effectively with members.

Key Responsibilities:
  • Manage the resolution of claim applications and associated activities, ensuring that members receive timely and effective support.
  • Collaborate with the Member Benefits team to deliver high-quality service and meet targets.
  • Identify and address case-related issues and complaints, escalating where necessary and identifying areas for improvement.
  • Take ownership of personal performance and development, seeking opportunities to grow and improve.

Desired Skills and Qualifications:

  • Prior experience working in a high-volume customer-centric claims role.
  • Well-developed verbal, listening, comprehension, and written communication skills.
  • Ability to work within a strict compliance environment governed by complex legislation.