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Claims Resolution Specialist
2 weeks ago
We are seeking a Claims Resolution Specialist to join our Member Benefits team at LeavePlus. This role requires a strong understanding of complex legislation and the ability to communicate effectively with members.
Key Responsibilities:- Manage the resolution of claim applications and associated activities, ensuring that members receive timely and effective support.
- Collaborate with the Member Benefits team to deliver high-quality service and meet targets.
- Identify and address case-related issues and complaints, escalating where necessary and identifying areas for improvement.
- Take ownership of personal performance and development, seeking opportunities to grow and improve.
Desired Skills and Qualifications:
- Prior experience working in a high-volume customer-centric claims role.
- Well-developed verbal, listening, comprehension, and written communication skills.
- Ability to work within a strict compliance environment governed by complex legislation.