Technical Support Specialist

6 days ago


Sydney, New South Wales, Australia Lenovo Full time
Technical Support Specialist

We're seeking a skilled Technical Support Specialist to join our Premier Support team. As a key member of our high-performing team, you'll deliver exceptional technical support while growing your career in a dynamic environment.

Main Responsibilities:

  • Provide expert technical support via phone and email.
  • Use advanced troubleshooting to resolve PC hardware/software issues.
  • Demonstrate exceptional case management from start to resolution.
  • Collaborate with cross-functional teams to maintain high customer satisfaction.

Requirements:

  • Strong knowledge of Windows OS, MS products, and PC hardware/software troubleshooting.
  • Experience supporting desktops, laptops, and tablets.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to prioritize in a fast-paced environment and adapt to evolving technologies.


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