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Senior Infrastructure EUC Analyst
1 month ago
Anton Murray Consulting is seeking a highly skilled Senior Infrastructure EUC Analyst to join their team in Melbourne. As a key member of the Infrastructure team, the successful candidate will be responsible for managing and supporting the IT needs and issues of the organization.
Key Responsibilities:- Provide business as usual (BAU) IT support, including IT Service Management for Partners (Incident, Problem and Change Management), deskside support to Partners, and Audio-Visual support to Partners.
- Project Support/Management, including supporting migration activities, testing activities, and migration IT Requirements, as well as working with Global core IT teams on Projects & Build-outs.
- Partner Experience, including enabling and promoting tech savvy A-partners through end-user empowerment, performing process enhancements and continuous improvements through projects and initiatives, and maintaining daily linkage with key business partners to remain in the loop on day-to-day operations issues and status.
- Provide Data Centre, Network and Server Management, including acting as hands and feet and providing physical support to Global Network and Server Support Teams, providing systems/network infrastructure support and network security management, and performing network/systems performance monitoring and capacity planning.
- Knowledge of networks, database or operating systems, PC/LAN/WAN, Citrix/VDI, telecommunications technologies, and information security technology.
- Strong Analytical skills and attention to detail.
- Good Project Management skills.
- Good interpersonal skills are essential to successfully service clients and to maintain good working relationships with partners.
- Good written and verbal communication skills are essential.
- Good working knowledge of and troubleshooting experience in Office 365, Outlook, Lotus Notes and SharePoint.
- Bachelor's degree or its equivalent qualifications – minimum.
- Minimum 3-5 years of technical experience in operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies.
- Should have good a understanding of ITIL, Citrix, VDI/VM, Windows servers, MS O365.
- ITIL, MCSE, MCSA and CCNA certification highly desirable.
- Working knowledge of Service Now System tool highly desirable.
