Healthcare Operations Coordinator
24 hours ago
About ATSICHS Brisbane
ATSICHS Brisbane is a leading not-for-profit community-owned health and human services organization dedicated to improving the health and wellbeing of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.
We pride ourselves on delivering culturally sensitive and effective health and human services that meet the unique needs of our community.
In this role, you will have the opportunity to work with a supportive and collaborative team of professionals who are passionate about making a difference in the lives of our clients.
Job Overview
The Dental Services Receptionist is responsible for ensuring the smooth operation of patient flow, utilizing effective time management and communication skills to minimize interruptions and ensure a positive experience for patients.
This role involves actively contributing to the implementation of the Dental Services Model of Care, prioritizing tasks, managing appointments, and providing exceptional customer service.
Key Responsibilities
- Implementation of the Dental Services Model of Care
- Patient arrival and contact
- Patient exit completion
- Effective prioritization of phone calls and messages
- Appointment management
- Contributing to successful patient flow
- Quality management using LogiQC systems
- Patient correspondence handling
- Dental Service Billing function management
- Clinical Governance and Continuous Quality Improvement
- Cultivating productive working relationships
Requirements
- Certificate III Administration
- Previous experience in Dental Services or Medical administration
- Experience working with culturally diverse people
- Able to meet targets and performance outcomes
- Sensitivity and effective communication with Aboriginal and Torres Strait Islander people
- Sound knowledge of Microsoft Suite Applications
- Dental Services Administration processes
- Working with Children's Card (Blue Card) or eligibility to apply
Salary
$61,154 per annum
Benefits
- 11.5% Super + Not for Profit Salary Packaging
- Work for a leading Aboriginal and Torres Strait Islander community-controlled organization
- Supportive and collaborative team of professionals
COVID-19 Requirement
- Immunisation history showing two doses of Covid -19 vaccine encouraged
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