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Store Operations Manager
2 weeks ago
As a Store Operations Manager, you will lead with energy and purpose—setting the tone for a store environment that's not only welcoming and inspiring but also drives results.
Your leadership ensures every customer journey feels personal, genuine, and memorable.
About The Role:
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store operations, ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer.
- Customer Focus: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
About Us: Our goal is to provide an excellent customer experience. We believe that our employees are our greatest assets and invest heavily in their development and well-being.
