Customer Experience Specialist
2 days ago
HBF Employee Benefits
- FREE Corporate Gold Hospital Insurance (for you and your family)
- Additional wellbeing days off a year (on top of standard annual leave and personal leave) pro rata
- Volunteering days per year
- 14 weeks paid parental leave
- Genuine career development opportunities
- Access to corporate discounts across gyms, retail, restaurants, and hotels
- Competitive salary from $62K + Super
About the Role
As a Member Relationship Consultant, you'll be the primary point of contact for our customers in our Geraldton branch, representing HBF in critical moments. You'll work closely with a small team to support new and existing customers, identify their needs, and recommend suitable products face-to-face in the branch and through our call centre.
Your Key Responsibilities
- Provide exceptional customer service and support in a fast-paced environment
- Build strong relationships with customers, understanding their needs and preferences
- Recommend and sell HBF products and services that meet customers' needs
- Work collaboratively with the team to achieve sales and customer satisfaction targets
- Stay up-to-date with product knowledge and industry developments
What We Offer
In this role, you'll have the opportunity to make a real difference in people's lives, working in a dynamic and supportive team environment. We offer a competitive salary, comprehensive training, and opportunities for career growth and development.
Who We're Looking For
We're seeking a customer-focused and results-driven individual with excellent communication and interpersonal skills. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we'd love to hear from you.
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