Solutions-Oriented Application Support Professional

2 weeks ago


Perth, Western Australia beBeeSkill Full time $123,000 - $164,000

Software Support Specialist Opportunity

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We are seeking a skilled software support specialist to join our dynamic team in Macquarie Park, NSW.

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This is an exciting opportunity for a software professional to work on complex software issues and provide solutions to customers.

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You will be responsible for investigating and resolving technical problems, documenting activities and findings, and collaborating with other support centers and departments.

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The ideal candidate will have experience in application support within a top-tier organization, supporting mainstream software applications, with knowledge of software architecture and SDLC.

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About the Role:

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Investigate and resolve complex software issues, proposing workarounds for customers.

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Document activities and findings accurately and promptly in the case management system.

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Contribute to digital self-help materials to enable faster problem resolution and build internal knowledge sharing.

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Collaborate with other support centers and departments.

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Requirements:

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2-4 years of experience in application support within a top-tier organization, supporting mainstream software applications.

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Knowledge of software architecture and SDLC.

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Tertiary degree in Engineering or Computer Science.

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Good understanding of software and hardware communications and setup.

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What We Offer:

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A supportive learning environment to help you grow in your role.

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A collaborative team culture that values innovation and customer satisfaction.

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Ongoing training and development opportunities.

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About Us:

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We are a global leader in energy management and automation, dedicated to providing safe, reliable, and sustainable energy solutions.

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Our mission is to be the trusted partner in sustainability and efficiency.

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We innovate technologies to transform how we live, work, and play.



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