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Technical Support Services Provider
3 weeks ago
Martian Logic's IT Services team requires a skilled Helpdesk Technician Level 2/3 Support to join its team and manage the daily operations of the IT Helpdesk.
About the Job DescriptionThe Helpdesk Technician (Level 2/3 Support) plays a vital role in maintaining high-quality service delivery across the school community. Key responsibilities include:
- Managing the device rollout process via Microsoft Intune.
- Overseeing annual device procurement and e-waste collections.
- Maintaining school printers.
- Coordinating casual IT support during semester breaks.
- Serving as the main contact for the Avaya phone system.
The successful candidate will possess technical expertise, excellent communication skills, and a strong commitment to quality service delivery.
About YouTo excel in this role, you will need to:
- Have proven experience in Level 2/3 IT support, including helpdesk operations and servicing multiple devices.
- Possess strong organisational, communication, and time management skills with the ability to prioritise and adapt in a dynamic environment.
- Display a calm, flexible, and resilient approach when working under pressure or managing competing demands.
- Familiarity with systems and platforms such as Schoolbox, Office 365, Freshdesk, and enterprise print and phone systems.
- Working knowledge of Windows administrative tools and mobile device management platforms.
- A commitment to ongoing learning and professional growth with a strong service orientation.
