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Sales Consultant
2 months ago
We are seeking a highly motivated and customer-focused Sales Co-worker to join our team at IKEA. As a Sales Co-worker, you will play a key role in providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.
Key Responsibilities- Act as an IKEA Ambassador, understanding the impact of your role on customer experience and providing solutions to meet their kitchen and home furnishing needs.
- Approach customers to identify their needs, ask insightful questions, and advise them on the best kitchen solutions.
- Support customers with their kitchen design process using our in-house 3D rendering software and product catalogue.
- Follow up with customers after initial planning appointments to discuss their kitchen designs, answer questions, and address any concerns.
- Ensure the sales area is stocked, presentable, attractively merchandised, and correctly priced.
- Build strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Stay knowledgeable about in-store specials, delivery options, product features, and benefits.
- A passion for our home furnishing products and working with customers.
- Ability to liaise confidently with existing and new customers via phone calls, emails, and face-to-face interactions.
- Strong communication skills and ability to connect with others, understanding customer needs and building strong relationships.
- A 'Togetherness' mindset, working closely with your team and other departments while also working autonomously with a strong problem-solving attitude.
- Ability to prioritise tasks efficiently and effectively in a fast-paced environment.
- Proficient computer skills and ability to learn about all technical aspects of the IKEA product range.
- A safe mindset and being comfortable with physical work and manual handling, including repetitive movements and lifting.
At IKEA, work is so much more than a job. We believe in creating a better everyday life for the many people. We are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures and values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people and planet and promote health and wellbeing. We nurture your development and provide career opportunities to unlock your potential.
