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Vehicle Rental Operations Specialist
2 months ago
About SIXT Australia
SIXT has established its presence in Australia, representing a premium brand in the car rental sector.
Our mission is to become the leading car rental service in Australia by delivering exceptional customer service, competitive pricing, and a remarkable experience. Being fully owned by the NRMA, our customers can trust they are engaging with one of Australia's most reputable brands. We are dedicated to exceeding customer expectations.
Our approachable and professional team takes the time to comprehend your rental requirements. Whether you need an economical compact vehicle, a 4WD, a family sedan, a luxury car, a bus, a van, or a truck, countless individuals across Australia rely on us daily to assist with their transportation needs.
Role Overview
As a Customer Experience Agent at SIXT Australia, you will be crucial in facilitating mobility for our customers through the provision of top-tier service.
Your Key Responsibilities:
- Delivering an outstanding and premium customer experience, consistently surpassing expectations.
- Efficiently managing the opening and closing of rental agreements.
- Addressing customer inquiries in person, over the phone, or via email.
- Coordinating vehicle pick-up and delivery as necessary.
- Performing general administrative duties.
- Maintaining vehicles to a high standard of cleanliness.
- Ensuring adherence to SIXT's quality control measures, including the presentation of counters, documentation, and fleet.
- Promoting additional rental products at the counter.
- Engaging in various administrative and operational tasks to uphold the branch's high presentation standards.
What We Seek:
To thrive in this role, you should possess the following attributes:
- Exceptional communication skills, a positive demeanor, and a talent for sales.
- Meticulous attention to detail, particularly in administration and presentation.
- Prior experience in retail or hospitality is advantageous but not mandatory.
- Ability to monitor and organize the fleet on a daily basis.
- Proficient computer skills for daily operations.
- A valid, unrestricted full driving license.
- Full working rights in Australia.
- Capability to multitask during busy periods and work independently.
- A flexible approach is essential, as our operations run seven days a week, requiring some weekend shifts.
- Commitment to adhering to health and safety policies and promoting a safe working environment.
Benefits of Joining Us:
We want you to enjoy your work and the environment in which you operate. This position offers a fantastic opportunity to kickstart your career in the vehicle rental industry. We are looking for long-term team members to be part of an exciting business.
- Comprehensive training in the industry with opportunities for career advancement.
- A generous bonus structure based on sales and service performance, allowing for uncapped earnings.
- Various roles and positions available across all departments throughout your career.
- Participation in our Elite club, rewarding top-performing teams monthly.
- Access to employee discounts on SIXT rentals globally, along with numerous benefits from the NRMA Group.
- A competitive remuneration package designed to motivate and reward excellence, complemented by an attractive bonus system.
We are proud to embrace diversity and are committed to fostering an inclusive culture where all individuals are valued and respected, enabling them to contribute their talents to enhance organizational performance.
