Dining Service Professional

2 days ago

Sydney, New South Wales, Australia beBeeDining Full time $75,000 - $85,000

The Dining Services Manager is responsible for coordinating the service workflow for in-room dining and amenities, ensuring exceptional guest experiences and maintaining high standards of excellence in deliverables.

Key Responsibilities:
  • Anticipate guest needs and provide knowledgeable service regarding menu options, beverage selections, and daily specials.
  • Inspire and lead a team with a clear vision, fostering a culture that reflects the company's commitment to high standards and exceptional service.
  • Communicate expectations, recognize performance, and ensure consistent delivery of desired business outcomes.
  • Collaborate with management to oversee daily operations and guarantee adherence to service standards, departmental policies, and hotel procedures.
  • Champion menu offerings, providing guests with insightful recommendations and expertly curated food-and-beverage pairings.
  • Interface with kitchen staff to manage meal delivery timing, address special requests, and ensure product availability.
  • Analyze guest feedback through comments, reviews, and direct interactions, using this input to drive continuous improvement in service quality.
  • Empower team members to exceed guest expectations by taking ownership of their roles and embracing a proactive approach to service.
  • Monitor performance, offering effective feedback, recognition, and conducting performance appraisals.
  • Mentor individual team members to promote growth, setting short- and long-term goals to enhance engagement and fulfillment.
  • Ensure all opening and closing checklists are properly completed each day.
Talent Profile:
  • A General Education Certificate or Diploma in Hospitality Management with a focus on Restaurant Management is preferred.
  • Previous experience in a similar role is an advantage.
  • Familiarity with restaurant systems such as Symphony or Seven Rooms.
  • Exceptional communication skills paired with a passion for guest relations.
  • Strong command of written and spoken English.
  • Willingness to work on a rotating shift basis, covering both morning and afternoon shifts.
  • Valid working rights in Australia.
What You Will Receive With Us:
  • Join a vibrant and nurturing workplace.
  • Work in elegantly designed areas while enjoying amenities in a historic building.
  • Benefit from online training courses aimed at personal and professional growth.
  • Savor complimentary meals during shifts.
  • Enjoy discounts for hotels and group bookings.
  • Access to an employee assistance program (EAP) offering confidential counseling and support.
  • Celebrate your birthday with special leave.
  • Embrace opportunities for growth and advancement within the organization.

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