Network Infrastructure Specialist
1 week ago
At Ativion, we're at the forefront of innovation, driving change across our industries. As a Network Infrastructure Specialist, you'll play a crucial role in supporting our company growth by providing exceptional technical expertise in enterprise networks.
Key Responsibilities- Provide second-line product support via phone and email to ensure seamless customer experience.
- Troubleshoot complex product and customer environment-related issues to deliver timely resolutions.
- Design and implement effective customer product training programs to enhance knowledge and skills.
- Maintain clear and concise helpdesk ticket notes and summaries for efficient case management.
You'll be responsible for continually improving the quality of customer support and services while managing phone and ticket queues with ease.
Required Skills and Experience- Functional understanding of LDAP, Active Directory, e-Directory, DNS, and Group Policy.
- Proficiency in Windows, Macintosh, iOS, Android, and Chromebook devices.
- Broad knowledge of internet security principles and best practices.
- Fundamental understanding of networking fundamentals.
We're seeking an individual with excellent written communication skills, demonstrated customer service abilities, and a passion for working collaboratively with clients and colleagues.
Preferred Qualifications- Experience with web filtering technologies.
- Knowledge of Google G-Suite applications.
- Mobile Device Management (MDM) systems expertise.
- Basic understanding of Layer 3 routing protocols.
- Linux command line proficiency.
- Firewall configuration experience.
This is a full-time, permanent position based at our Canberra office, offering a competitive salary of approximately $85,000 per annum, depending on experience. Strictly no agencies.
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