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Customer Banking Specialist

2 weeks ago

Plenty, Tasmania, Australia Commonwealth Bank Full time
This is a Customer Banking Specialist - Epping role with Commonwealth Bank based in Plenty, VIC, AU
== Commonwealth Bank ==

Role Seniority - junior

More about the Customer Banking Specialist - Epping role at Commonwealth Bank

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:

  • 30 hours per week

  • Monday - Friday: 9.30am-4pm

Vietnamese or Chinese language skills will be highly regarded

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.  

See yourself in our team 

As the Customer Banking Specialist, you'll: 

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  

  • Support customers with enquiries, maintenance on accounts and process applications for credit products  

  • Complete Financial Health Checks to assess customers' financial needs and identify any changes 

  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  

  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We're interested in hearing from people who have  

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   

  • Excellent communication skills & the ability to articulate financial terms in a clear way  

  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

If this role matches your experience and career goals, apply today 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 27/08/2025

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Engaging with customers
  • Supporting customer inquiries
  • Conducting financial health checks
Key Strengths
  • Customer service experience
  • Communication skills
  • Problem-solving skills
  • Language skills
  • Retail environment experience
  • Career interest
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Commonwealth Bank not with Hatch.