Deal Desk Manager

This is a Deal Desk Manager role with Culture Amp based in Melbourne, VIC, AU
== Culture Amp ==

Role Seniority - mid level

More about the Deal Desk Manager role at Culture Amp

Join us on our mission to make a better world of work. 

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

About the Role

Asia Pacific is Culture Amp's headquarters market, and we need an operationally excellent and commercially-savvy Deal Desk Manager. This role will own daily deal operations support, consult on strategic negotiations and commercial tradeoffs with Sales, and help evolve Deal Desk's process and systems to improve Sales and Deal Desk efficiency and satisfaction. The ideal candidate will evidence a very strong business partner mindset, with a proven track record of balancing win rates with financial discipline in deal support.

You will:

• Provide top-tier daily support of deal execution, while meeting SLAs for turnaround time

• Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations

• Develop deal policies, including "self-serve" guidelines for reps and approval logic and matrices

• Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations

• Work with Billing team to ensure order forms meet requirements for billing and revenue recognition

You have:

• 4+ years experience in Deal Desk operations at high-growth SaaS companies

• Excellent written and verbal communication skills, including highly effective process documentation

• Very strong commercial acumen and command of negotiation tradeoffs

• Experience developing and utilizing dashboards to monitor Deal Desk request types and response times

• Experience driving operational transformation through process and systems, with a user-centric approach

• Familiarity with revenue recognition principles for SaaS

• Experience with Salesforce CPQ, Docusign CLM, and/or DealHub suite are a plus

• Very strong ownership mindset, high responsiveness and accountability

• Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment

• Sense of humour is a big plus

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success

• Programs, coaching, and budgets to help you thrive personally and professionally

• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people

• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work

• Team budgets dedicated to team building activities and connection

• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time

• Extended year-end breaks: An extended refresh period at the end of year

• Excellent parental leave and in work support program available from day 1 of joining Culture Amp

• 5 Social Impact Days a year to make a positive impact on the community outside of work

• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office

• Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it. 

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Culture Amp team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Providing daily support
• Improving workflows
• Developing deal policies

Key Strengths

• Deal Desk operations experience
• Communication skills
• Commercial acumen
• Dashboard development
• Operational transformation
• Salesforce CPQ familiarity

Why Culture Amp is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Culture Amp not with Hatch.

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