Senior QA Coach

This is a Senior QA Coach role with Mable based in Melbourne, VIC, AU
== Mable ==

Role Seniority - senior

More about the Senior QA Coach role at Mable

HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We're driven by helping customers attain better outcomes

This position is part of the Mable team. 

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them. 

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year. 

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About the role

We're seeking a Senior QA Coach to play a key leadership role in driving quality across our software engineering teams. In this pivotal position, you'll champion a shift-left testing mindset and help embed quality at every stage of the development lifecycle.

As a senior member of the team, you'll partner closely with Engineering Managers and fellow QA leaders to foster a culture of excellence through best practices, modern methodologies, and a commitment to continuous improvement.

This is more than a testing role it's about influencing process, and mindset to embed quality at the heart of everything we do.

Drive delivery and continuous improvement

• Take a hands-on role in QA at the squad level to assess current practices and shape the future strategy.

• Champion Mable's Lean methodology, with a focus on automation and embedding QA into developer workflows.

• Monitor and report on QA effectiveness, including automation progress and test results across teams.

• Continuously upskill in automation, coaching, and agile QA principles.

• Collaborate with Engineering Managers and senior QA coaches to embed a culture of quality excellence.

• Own and lead initiatives that go beyond your role—take the reins and make an impact.

Lead QA coaching and capability building

• Grow and standardise QA practices across teams using shared tools and frameworks.

• Coach engineers on shift-left testing principles—building quality in from the very beginning.

• Support engineering leaders in building autonomous, high-quality teams.

• Help design and evolve QA resourcing models that scale with our squads' needs.

• Educate and support development teams by embedding modern QA practices at every level.

Own the automation strategy

• Lead the transition from manual testing to smart automation across the product.

• Identify high-impact areas for automation and research the best-fit tools and frameworks.

• Communicate the benefits of automation to stakeholders.

• Design and implement a thoughtful change management process that addresses both technical and people needs.

We're powered by purpose 

We're Switched On

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. 

We're Bold

We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas. 

We're One

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We're Impactful

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.

Our benefits

Power your career

Learn from industry experts, experienced leaders, and on-the-job opportunities. 

Access parental leave

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility

We're a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday

Acknowledge a significant day your way with family and friends. 

Be rewarded

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don't feel like you 'tick all the boxes,' we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Mable team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Driving delivery and continuous improvement
• Leading QA coaching and capability building
• Owning the automation strategy

Key Strengths

• Quality Assurance
• Automation Testing
• Agile Methodologies
• Coaching and Mentoring
• Lean Methodology
• Change Management

Why Mable is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mable not with Hatch.

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