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Customer Service Officer
3 weeks ago
This is a Customer Service Officer role with one of the leading companies in AU right now -- Toll Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Toll Group
The Role Our Laverton North Site is a Dangerous & Hazardous Goods facility supporting several B2B customers. A fast-paced site driven by safety and compliance, this facility services major ASX listed Chemical suppliers and manufacturers. We are looking for a customer service superstar to join our Resources & Industrials function based in Laverton North. You will be responsible for: - Providing high quality customer service to key account customers to support our growth and Toll's customer experience through the provision of driving customer satisfaction and customer retention through overall business success. - Processing orders accurately using PWMS and RAMCO via data entry (Current Management Systems) - Ensure the highest level of service is provided to internal, external customers and stakeholders - First Contact for any queries - Building relationships and effectively communicating with all stakeholders including customers, warehouse and transport as required About you To be successful in these roles, you will need: - Previous experience in a high volume customer service position including high level data entry - Previous experience/exposure to transport or warehouse industry highly regarded - Excellent computer literacy – MS Office knowledge and typing skills - Excellent communication and interpersonal skills - Organisational, time management, communication, conflict resolution and customer service skills What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
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