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Technical Support Analyst, Clearing

3 weeks ago

Sydney, New South Wales, Australia ASX Full time
This is a Technical Support Analyst, Clearing - 6 month Max Term role with ASX based in Sydney, NSW, AU
== ASX ==

Role Seniority - mid level

More about the Technical Support Analyst, Clearing - 6 month Max Term role at ASX

ASX: Powering Australia's financial marketsWhy join the ASX?

When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing.  We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. 

About The Team:

The Markets Application Support Team provides first and second level technical support on all systems within the Markets Line of Business, this includes trading, Reference Data Management, Market surveillance, Market Announcements, Regulatory Feeds, Clearing, Risk and Margining systems.

About The Role:

This is a 6 Month Max Term Contract and will be responsible for ensuring stability, reliability and performance of critical applications in Clearing space by providing technical support, troubleshooting issues and managing incident resolution.

What You'll Do:

  • Participate in continuous improvement initiatives to enhance operational efficiency.

  • Provision of 2nd level technical support, documentation, building, testing and planning for projects for Clearing and Risk systems

  • Work with users from business areas such as Clearing and Risk systems/finance within ASX to resolve issues and provide information.

  • Completion of maintenance tasks, compilation of monthly reporting, and annual BCP testing

  • Participate in non-functional testing required by projects and software releases

  • Software installation and configuration of systems/environments that are supported within the team

  • The role will also include providing 24 x 7 on-call support and weekend/after-hour installations and upgrades

  • The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team

What You'll Need:Must have

  • 5+ years of experience in a similar role with previous markets experience is highly regarded.

  • Proven experience supporting critical applications using Cloud technologies (AWS)

  • Excellent knowledge of data handling (Oracle or SQL) including SQL scripting, Linux/UNIX OS, including RHEL, Windows Servers.

  • Securities industry experience such as understanding of exchange-traded futures and options, derivatives markets, and the business

  • processes related to clearing of member trades.

  • Excellent troubleshooting, problem solving and root cause analysis skills.

  • Ability to communicate effectively with both technical and non-technical stakeholders.

  • Willingness to learn new technologies, self-motivation with the ability to multi-task and prioritise work with minimal supervision

Nice to have

  • Experience in Calypso trading platform

  • Programming and scripting skills with Cron, Powershell, Perl or Python

  • Technical experience in distributed transactions, high availability, performance-critical systems

  • Good understanding of TCP/IP networks to diagnose connectivity issues

  • Exposure to the standards, practices and procedures of the financial industry.

  • Familiarity with monitoring tools like ITRS Geneos, Splunk

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the ASX team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Participating in continuous improvement initiatives
  • Providing 2nd level technical support
  • Completing maintenance tasks
Key Strengths
  • Technical support
  • Cloud technologies
  • Data handling
  • Calypso trading platform
  • Programming skills
  • Monitoring tools
Why ASX is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with ASX not with Hatch.