Customer Banking Specialist Relief

1 day ago

Melbourne, Victoria, Australia Commonwealth Bank Full time
This is a Customer Banking Specialist Relief role with Commonwealth Bank based in VIC, AU
== Commonwealth Bank ==

Role Seniority - junior

More about the Customer Banking Specialist Relief role at Commonwealth Bank

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:   

Roster (Part time) - 15 hours per week

Monday 10.00am - 3.00pm

Tuesday 10.00am - 3.00pm

Friday 10.00am - 3.00pm

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.   

See yourself in our team 

As a Customer Banking Specialist Relief in our Ararat, Swan Hill & Kerang Branch's you'll: 

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  

    • Support customers with enquiries, maintenance on accounts and process applications for credit products 

      • Complete Financial Health Checks to assess customers' financial needs and identify any changes   

        • Educate and demonstrate of our in-branch technology and digital banking options to customers 

          • Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture  

We're interested in hearing from people who have  

  • Experience in delivering exceptional customer service ideally in financial services, retail or hospitality   

    • Excellent communication skills & the ability to articulate financial terms in a clear way  

      • The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do 

        • Ability to work in retail environment that's busy and commercially driven 

          • A genuine interest in building a career with CommBank  

With us, you'll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today 

Aboriginal &/or Torres Strait Islander people encouraged to apply 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/07/2025

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Engaging with customers
  • Supporting customer inquiries
  • Conducting financial health checks
Key Strengths
  • Customer service experience
  • Communication skills
  • Problem-solving skills
  • Retail environment experience
  • Interest in career development
  • Financial literacy
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Commonwealth Bank not with Hatch.

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