Technical Support Lead

2 weeks ago

Sydney, New South Wales, Australia United for Care Full time
This is a Technical Support Lead role with United for Care based in Sydney, NSW, AU
== United for Care ==

Role Seniority - intern

More about the Technical Support Lead role at United for Care

Join an exciting journey as a Part-Time Technical Lead intern in Sydney This hands-on opportunity allows you to support vital technical operations across impactful programs like CARED, United for Care, and Vertika. You'll gain invaluable experience in IT management while collaborating with a dynamic team that values innovation and growth.

You'll be responsible for

Managing technical requirements

Managing day-to-day technical requirements, ensuring smooth operations and quick resolution of issues across CARED, United for Care, and Vertika.

Handling licensing tasks

Handling licensing tasks, including procurement, renewals, compliance checks, and vendor coordination.

Overseeing telco management

Overseeing telco (telecommunications) management, such as monitoring network connectivity, coordinating with service providers, and optimizing communication systems.

Skills you'll need

IT fundamentals

Basic understanding of hardware/software troubleshooting, networking, and telecommunications.

Problem-solving skills

Strong problem-solving skills with a proactive 'fix-it' mindset.

Communication and organizational abilities

Excellent communication and organizational abilities, with the capacity to work independently or in a team.

Licensing and compliance knowledge

Familiarity with licensing and compliance in a tech environment is a plus.

Microsoft Office Suite proficiency

Proficiency in Microsoft Office Suite and basic diagnostic tools; experience with telco systems or break/fix support is advantageous but not required.

Telco systems experience

Experience with telco systems or break/fix support is advantageous but not required.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the United for Care team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Managing technical requirements
  • Handling licensing tasks
  • Overseeing telco management
Key Strengths
  • IT fundamentals
  • Problem-solving skills
  • Communication and organizational abilities
  • Licensing and compliance knowledge
  • Microsoft Office Suite proficiency
  • Telco systems experience
Why United for Care is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with United for Care not with Hatch.

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