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Travel Store Manager

2 weeks ago

Bondi Junction, New South Wales, Australia Luxury Escapes Full time
This is a Travel Store Manager role with Luxury Escapes based in Bondi Junction, NSW, AU
-- Luxury Escapes --

Role Seniority - mid level

More about the Travel Store Manager role at Luxury Escapes

Travel Store Manager
Bondi Junction
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Store Manager to join us and play a key role in bringing this innovative concept to life.
This is far from your ordinary retail travel store Our vision is to create an extraordinary experience where customers feel that their holiday begins the moment they step through our doors. We are crafting an environment designed to captivate and enchant, leaving our visitors equally thrilled and delighted (We'll let you know more about this revolutionary store when you apply)
As the Store Manager, you will be at the forefront of this thrilling venture. Your expertise and leadership will play a crucial role in bringing this vision to life. You'll be leading a team of passionate travel enthusiasts, all dedicated to delivering unparalleled service and personalised travel experiences.
What you'll do:
Ensure that the retail store team is driven and motivated to pursue all available opportunities.
Strive for customers to consider all contact with LE as an exceptional experience.
Ensure that all team members follow-up all opportunities and push to successful conversion.
Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
Manage and resolve customer issues and escalations, and coach team members through the process as required.
Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
Ensure individual and team member adherence to all scripts, processes, and procedures.
What we are looking for:
Previous experience as a Store Manager or Team Leader in retail travel.
Excellent people management, coaching, and mentoring skills and experience.
Excellent analysis and problem-solving skills.
Proven ability to influence and find alternative resolution or solution pathways.
Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
Proven ability to meet KPIs in a demanding and high-pressure environment.
Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
Ability to engage with all parties to discuss issues in a positive and constructive manner.
What's in it for you?
Lead this brand new store (this is a highly visible role)
Work with an exceptional team of high performers
Excellent remuneration package - Base + Commissions + Super
First class health and well-being program
Fun & flexible working environment with monthly celebrations
Discounted travel, birthday leave and a whole lot more
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process .
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Luxury Escapes team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Motivating the team
  • Delivering exceptional experiences
  • Coaching team members
Key Strengths
  • People management
  • Problem-solving
  • Customer service
  • Leadership
  • Performance management
  • Communication
  • null Travel expertise
Why Luxury Escapes is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Luxury Escapes not with Hatch.