Customer Service Team Member

This is a Customer Service Team Member role with Bunnings based in Frankston, VIC, AU
== Bunnings ==

Role Seniority - junior

More about the Customer Service Team Member role at Bunnings

Join us and experience Bunnings from the other side of the counter

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role: 

Our team members are the face of Bunnings, always ready to give it a red-hot go They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.   

This is a part-time role and flexibility to work evening shifts on weekdays and weekdays is required so that we can provide the best experience to our customers. 

We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role. 

What's involved:  

• Provide our customers with the best experience across the store  

• Manage stock efficiently while keeping the workspace clean and tidy 

• Serve customers with a smile at our checkout registers  

• Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it 

Who we're looking for  

We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you 

You'll need:  

• A genuine passion for customer experience with energy and enthusiasm 

• To be able to approach, connect and confidently interact with customers   

• An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store. 

• To act with integrity, be safe and do your best  

• Prior experience in [select skill: horticulture/ plumbing/ electrical/ warehousing/ administration] is an added bonus.   

• The availability to work flexible hours (including late nights, early mornings and weekends)  

When you're ready to give this opportunity a Red Hot Go, all you'll need to do is:

• Submit an application and complete an online chat interview (20 minutes)

• If successful, next step includes an online video interview (15 minutes)

• If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes)

You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you're ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

#LI-DNI

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Bunnings team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Providing customer service
• Managing stock
• Operating checkout

Key Strengths

• Customer service
• Communication
• Product knowledge
• Retail experience
• Flexibility
• Teamwork

Why Bunnings is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Bunnings not with Hatch.

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