Customer Success Account Manager

This is a Customer Success Account Manager role with Greenhouse Software based in Sydney, NSW, AU
== Greenhouse Software ==

Role Seniority - mid level

More about the Customer Success Account Manager role at Greenhouse Software

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they're the foundation of our success. At Greenhouse, you'll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Deel is hiring a Customer Success Account Manager to provide services to Greenhouse as its Employer of Record (more information here).

Greenhouse is the world's fastest-growing enterprise talent acquisition suite and the person in this role will continue to drive our expansion in APAC. The CSAM is responsible for customer retention, growth & expansion opportunities, and continued product adoption and optimisation. This role will partner with our customers to help them drive and adopt talent acquisition and recruiting best practices within their organisations.

This position is an individual contributor role reporting to the Senior Manager, Enterprise Customer Success.

Who Will Love This Job

• A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue

• A collaborative teammate – you thrive on working with a team of cross-functional partners (Technical Support, Technical Account Management, Professional Services, Product) through key engagements and customer achievements

• An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite

• A problem solver - you're not afraid to test, iterate, and chip in ideas when it comes to solutions; you roll with the punches and can adapt, but are excited to be a part of the fix

What You'll Do

• Manage a book of Mid-market customers in the ANZ region

• Be responsible for renewals and expansion

• Be a hiring coach and strategic partner to our customers

• Establish relationships high and wide throughout our customers organisations

• Communicate critical customer concerns and opportunities internally

You should have

• Customer-facing experience

• Background in Customer Success, Account Management or Talent Acquisition

By applying for this role, you warrant that you have the right to lawfully work in Australia. If you do not have the right to work in Australia, Deel reserves the right to rescind or terminate its offer of employment at any time. Deel also may request evidence of your right to lawfully work in Australia.

Who We Are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that's committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We're proud to have built an award-winning culture that's been recognized as Fortune's Best Places to Work and Inc.'s Best Workplaces multiple years in a row.

–

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Greenhouse Software team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Managing customer accounts
• Driving renewals and expansions
• Establishing relationships

Key Strengths

• Customer-facing experience
• Background in Customer Success, Account Management or Talent Acquisition
• Strategic thinking
• Coaching and mentoring
• Problem-solving
• Cross-functional collaboration

Why Greenhouse Software is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Greenhouse Software not with Hatch.

---