Shift Manager, Site Reliability Engineering team

This is a Shift Manager, Site Reliability Engineering team role with ServiceNow based in Sydney, NSW, AU
== ServiceNow ==

Role Seniority - mid level

More about the Shift Manager, Site Reliability Engineering team role at ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Manager of the SRE team your responsibilities will be:

• Team management, career development, project prioritization and performance review.

• Driving a culture of intolerance to manual activities that promotes automation efforts.

• Driving initiatives with partner teams to improve the reliability of the infrastructure.

• Acting as crisis management to orchestrate actions towards sustainable solutions.

• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.

• Providing training and support to partner teams that interface with SRE.

• Onboarding of new hires to enable their success in their roles.

• Onboarding of new technologies, systems and automation into the team.

Note: The working hours for this role are from 3:00 PM to 11:30 PM, Monday through Friday. Additional role details will be discussed during the interview process.

Qualifications

To be successful in this role you have

• Experience in team management

• Experience with cloud operations, follow-the-sun and geographic distributed teams.

• Experience working in software, platform and infrastructure delivered as a service.

• Knowledge of principles and methods involving ITIL v3.

• Outstanding interpersonal skills and strong communication skills, both written and verbal.

• Uncompromising attention to detail.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. (Advantage)

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:

• RHCE, CCNA, ITIL or other industry certifications

Note: Australian Citizenship and the capability to obtain a baseline security clearance is a requirement for this role

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the ServiceNow team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Managing the SRE team
• Promoting automation
• Crisis management

Key Strengths

• Team management
• Cloud operations
• ITIL v3 knowledge
• AI integration
• Industry certifications

Why ServiceNow is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with ServiceNow not with Hatch.

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