Switchboard Telephonist

Switchboard Telephonist - Casual - Targeted

💼 Hunter New England Local Health District

REQ614862

Employment Type: Casual

Position Classification: Telephonist Level 2

Remuneration: $33.05 - $34.40 + 12% Super + Salary Packaging

Requisition ID: REQ614862

Closing Date: Monday 3rd November

Location: John Hunter Hospital | Awabakal Land

Targeted: Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Applicants must demonstrate status and meet selection criteria.

About The Role

We are currently seeking enthusiastic and reliable Casual Switchboard Operators to join our hospital’s front-line communications team. If you’re a calm and clear communicator, love being part of a team, and thrive under pressure, this could be the perfect role for you.

As a Switchboard Operator, you’ll be the first point of contact for internal and external callers, handling a high volume of calls (over 6,000 per day) with professionalism and care. Working as part of a dedicated 24/7 team, you’ll manage general enquiries, emergency communications, and coordinate paging and rosters for doctors, patients, and healthcare staff.

Responsibilities

- Responding to and directing incoming calls and enquiries

- Paging doctors, staff, and managing group alerts

- Supporting internal departments with outbound calls and message relay

- Assisting with hospital-wide emergency and disaster response communications

- Maintaining accurate communication logs to meet compliance standards

About You

We're looking for someone who:

- Communicates clearly and compassionately over the phone and in person

- Can multi-task in a high-pressure environment

- Is highly organised and detail-oriented

- Has experience in a similar switchboard, reception, or customer service role (desirable)

- Is flexible and available for rotating shifts across a 7-day, 24-hour roster

- Works well both independently and as part of a team

Healthcare experience or familiarity with medical terminology is an advantage but not essential. Full training provided.

Benefits

- Paid parental leave (for eligible employees)

- Fitness Passport for health and well-being – discounted gym options for you and your family

- Employee Assistance Program (EAP) for staff and family members

- Salary packaging may increase take‑home pay, covering items such as motor vehicle leases, relocation expenses, and HELP debt

Additional Information

If you are currently employed with HNE Health in a position of the same grade, you may not need to submit an online application. Please contact the hiring manager to discuss your options first.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Claire Feltis on claire.feltis@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.

Hunter New England Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

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