Senior Front Of House And Ticketing Officer

Senior Front of House and Ticketing Officer - Vacancy Details

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Our Region

Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live.

You’ll be glad you made it

Our Council

Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents’ lives. Every role contributes to the livelihood of those who call Gladstone home.

We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. Inclusion is at the heart of our culture.

View our Access and Inclusion Action Plan and Reconciliation Action Plan

Our Culture & Our Benefits

Join our supportive and collaborative culture where your well‑being comes first. We’re committed to nurturing your holistic wellness through health programs and events, our culture journey and flexible working options.

We partner with our people to understand their needs and provide the tools that develop skills, knowledge and healthy culture. Our people are valued for the part they play in delivering for the Gladstone Region. We are proud of who we are and what we do. We are #ProudlyGRC

Find out more here Better Balance, Better Benefits with GRC

Council is seeking to appoint a permanent full time Senior Front of House and Ticketing Officer to contribute to Council’s success.

- Be part of a values‑driven organisation that supports professional development and offers competitive benefits in a vibrant coastal community

- Based at the Gladstone Entertainment and Convention Centre

- Better Balance, Better Benefits with GRC

About the Role

The purpose of this position is to support the successful delivery of events at Gladstone Entertainment Convention Centre (GECC) through the coordination of Ticketing and Front of House (FOH) services. This role is responsible for maintaining event readiness in public‑facing areas, guiding day‑to‑day team operations, managing ticketing systems, and ensuring a high‑quality experience for all patrons. The position also works closely with internal clients on ticketing strategies and operational planning to drive customer satisfaction and support revenue outcomes.

You will bring:

- Certificate III in Business/Events/Hospitality management (or related discipline) and/or previous relevant experience, knowledge and skills gained from working in a similar position exercising a high degree of judgement, initiative, and confidentiality in the performance of work.

- Proven experience and ability to lead, develop and motivate a team to deliver the highest standards of service delivery and teamwork.

- Thorough knowledge of work activities and operational methods performed in a similar work environment.

- Operation of a ticketing system and corporate business systems.

- Demonstrated skills and experience planning, prioritising and organising work tasks.

- Strong communication (oral and written) and interpersonal skills to engage with a diverse client base.

- Must be eligible and willing to obtain on appointment, a positive notice Working with Children Blue Card.

- Legally able to drive a motor vehicle in Queensland.

Eligibility & Pre‑employment Checks

To be eligible for this position, the candidate must have applicable working rights.

Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre‑employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing.

For questions related to the role or recruitment process, please call Council on (07) 4970 0700 or email the Talent Acquisition Team at employment@gladstone.qld.gov.au .

Closing Date

12 noon Monday 3 November 2025.

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