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Courier

1 month ago

Adelaide, Australia FedEx Group Full time

What You’ll Do

Courier Work (70% of time): Driving Excellence on the Road

- You’ll play a critical role in ensuring timely pick-ups and deliveries, maintaining customer satisfaction, and adhering to our safety, security, and operational policies.

- Efficiently manage pick-ups and deliveries.

- Resolve customer issues by leveraging your service expertise.

- Operate either bulk vehicles (MR license desired) or smaller vehicles/vans to meet diverse service needs.

Dispatch & Operations Coordination Work (30% of time):

As a fleet allocator you will:

- Ensure seamless service by efficiently managing and allocating jobs to our fleet of professional couriers.

- Act as the first point of contact for couriers in the Sameday Radio Room.

- Allocate local courier jobs in an efficient and effective manner to meet service delivery times.

- Plan and prioritize jobs in a fast-paced, dynamic environment.

- Apply knowledge of transport dispatch, freight management, and GPS tracking systems.

- Assist with collating data to achieve and record key performance indicators (KPIs) for service quality.

As a Coordinator you will:

- Generate paperwork for outbound flights

- Target and arrange fastest possible flights solution

- Coordinatepaperwork and assist to arrangeretrievaland delivery for inbound flights

- Manage and ensureaccuratecharging to customer for special services

- Provide internal and external customer service

Key Responsibilities

- Provide reliable and efficient pick-up and delivery services to meet customer expectations.

- Leverage strong geographical knowledge of Adelaide to allocate and optimize delivery routes.

- Understand and manage drivers’ strengths and capabilities to undertake urgent, time-critical deliveries.

- Ensure compliance with Chain of Responsibility (COR) and Dangerous Goods policies.

- Maintain strong relationships with both drivers and customers to ensure service excellence.

- Collaborate with dispatch operators and quality control staff to monitor performance and meet delivery KPIs.

What You’ll Bring to the Team

Core Skills for Courier Work

- Full Car License required (Medium Rigid preferred).

- Proven professional driving experience with a customer and service-oriented approach.

- Strong communication skills with fluency in spoken English.

- High attention to detail for accurate documentation completion.

- Physical stamina and problem-solving skills.

Core Skills for Dispatch & Coordinator Work

- High-level geographic knowledge of Adelaide.

- Excellent persuasive and negotiation skills to handle driver queries.

- Ability to work effectively in a fast-paced, high-pressure environment.

- General understanding of COR and Dangerous Goods policies.

- Strong organizational skills to plan and prioritize tasks efficiently.

- Reliability, a can-do attitude, and a commitment to going above and beyond for the customer.

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