Technical Delivery Manager

Experienced Hire Customer Success
Sydney, Australia

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian is looking for a hands-on Technical Delivery Manager to provide post-sales ownership over multiple accounts and support our growing business.

As a leader within Appian's Customer Success organisation, you will be responsible for the delivery of projects utilising Appian's cutting edge technology.

Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.

The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

To be successful in this role, you will:

1. Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations.
2. Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.
3. Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support.
4. Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources.

Tools and Resources

- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

#J-18808-Ljbffr