
31/8/2025) Customer Service, Ramp and Cargo Agent
2 days ago
Pacific Coastal Airlines is looking for a permanent full-time (32-40hours per week) Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.
Job Description
Posted Monday, August 25, 2025 at 10:00 AM
Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.
Responsibilities
- Check baggage and collect excess baggage/overweight charges
- Answer calls, book, change and cancel flight reservations
- Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
- Execute deplaning and boarding processes, ensuring a safe, on-time departure
- Process cargo shipments
- Marshall, de-ice, and anti-ace aircraft
- On-load and off-load passenger luggage, cargo, containers/pallets, etc.
- Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
- Commitment to providing a safe, stress-free, and friendly passenger experience
- Deliver service standards in accordance with Pacific Coastal Airlines philosophy
- Other duties as assigned
Qualifications and Competencies
- Experience in customer-facing role
- A valid driver's license
- Ability to work under pressure with minimal supervision
- Clear and effective communication skills with a demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
- Comfortable using computers, credit, and debit machines
- Able to work outdoors during inclement weather conditions
- Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds
Why Pacific Coastal Airlines?
Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.
Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.
Apply now
Victoria International Airport, Sidney, British Columbia, Canada
#J-18808-Ljbffr
-
Customer Service Agent
1 day ago
Ballarat, Victoria, Australia beBeeCustomer Full time $50,000 - $75,000Job OverviewThis role offers a dynamic and rewarding work environment that fosters collaboration, accountability, and loyalty.Main ResponsibilitiesManage baggage and cargo shipments, including excess baggage and overweight charges.Handle customer inquiries, book flights, and resolve service disruption issues.Assist with deplaning and boarding processes,...
-
Customer Service Agent
4 weeks ago
Ballarat, Victoria, Australia USASJB Full timeEarn from Home Panelist Program - Customer Service Agent - Data Entry Agent - Work from Home & Part-timeWe are presently seeking on-line support in our work at home Panelist Program. This is a legit opportunity for somebody who enjoys sharing point of views regarding products, services and also trends in todays market area. As a Team Member, you will be...
-
Employment Consultant 8/8/2025
3 weeks ago
Ballarat, Victoria, Australia Asuria Full timeWho is Asuria? We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do What is...
-
Coordinator, Commercial Services
3 days ago
Ballarat, Victoria, Australia Federation Co-Op Full timeCoordinator, Commercial Services page is loadedCoordinator, Commercial ServicesApply locations Ballarat, Victoria time type Full time posted on Posted 12 Days Ago time left to apply End Date: September 1, 2025 (4 days left to apply) job requisition id JR100955 Ensure the smooth day-to-day operation of all associated operations including accommodation,...
-
Coordinator, Commercial Services
3 days ago
Ballarat, Victoria, Australia Federation Co-Op Full timeCoordinator, Commercial Services page is loaded Coordinator, Commercial Services Apply locations Ballarat, Victoria time type Full time posted on Posted 12 Days Ago time left to apply End Date: September 1, 2025 (4 days left to apply) job requisition id JR100955 Ensure the smooth day-to-day operation of all associated operations including accommodation,...
-
Coordinator, Commercial Services
2 weeks ago
Ballarat, Victoria, Australia Federation University Australia Full timeEnsure the smooth day-to-day operation of all associated operations including accommodation, conferencing, print services at the Ballarat Campus.Commercial Services and Technology Parks - Mt Helen CampusFull-time, fixed-term appointment from November 2025 to November 2026HEW 6 - $91,516 p.a. plus up to 17% superannuationAbout the roleYou will support and...
-
Coordinator, Commercial Services
2 weeks ago
Ballarat, Victoria, Australia Federation University Australia Full timeEnsure the smooth day-to-day operation of all associated operations including accommodation, conferencing, print services at the Ballarat Campus.Commercial Services and Technology Parks - Mt Helen CampusFull-time, fixed-term appointment from November 2025 to November 2026HEW 6 - $91,516 p.a. plus up to 17% superannuationAbout the roleYou will support and...
-
Sales Team Assistant
4 weeks ago
Ballarat, Victoria, Australia Colliers International Full timeEmployment Category: Permanent Full TimeCompany DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive...
-
Sales Team Assistant
4 weeks ago
Ballarat, Victoria, Australia Colliers Full timeCompany DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.Job DescriptionAre you...
-
Sales Team Assistant
4 weeks ago
Ballarat, Victoria, Australia Colliers International Deutschland Holding GmbH Full timeCompany DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. Job DescriptionAre...