Area Manager

⭐️ Ready to lead the next chapter of Contour’s growth? To open our first interstate campus in Brisbane, Queensland and build a premium education experience that reshapes how students learn, and that parents rave about? To take a proven Victorian playbook and execute it so well in Brisbane that it becomes the benchmark for our national expansion? At Contour, we're searching for a builder-operator . A leader who lives and breathes high standards, loves the craft of scaling operations, and can turn a brand-new campus into a beautiful, seamless, and impactful learning space. If the idea of planting the Contour flag in Queensland and scaling to multiple campuses lights you up, keep reading... Starting in 2026 , Contour is expanding beyond our 8 campuses in Victoria to Queensland, Western Australia, and South Australia . As Area Manager – Brisbane, you’ll be the lead operator for Brisbane. You'll open up our first campus, recruit and develop the service team, run flawless day-to-day campus operations, and set a standard that becomes indistinguishable from our best Melbourne sites. This isn't a "maintenance mode" role. It's launch, lead, and continuously raise the bar. And your opportunity to make a tangible impact, grow as a leader, and pioneer the Queensland arm of reshaping education on a national scale. Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential: - Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English. - Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. - Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do Launch & Expansion - Open Brisbane at 100% readiness, with immaculate facilities, team trained, and rhythms live. - Partner with Academics, People & Culture, Marketing, Tech, and the National Campus Ops team to run a plug-and-play launch that feels premium from minute one. Operational Excellence - Own daily campus operations: class readiness, rostering, reschedules, attendance, inventory, and service operations (phone, email, text, in-person). - Audit regularly against the Campus Ops Playbook; close gaps fast; feed improvements back into the national standard. - Keep the campus beautiful: safety, compliance, maintenance, hospitality-grade presentation, and alignment with Contour's brand. Leadership & Team Building - Hire, onboard, coach, and mentor high-calibre Service Team Members & Leaders. - Create a culture of kindness, responsibility, continuous improvement, and unity, with standards that are loving but uncompromising. - Be a trusted partner to tutors: classrooms prepped, resources perfect, tech ready. Every class, every time. Student Experience - Work with Enrolments Team to create new classes in line with demand and utilisation. Grow proactively, not reactively. - Resolve escalations with empathy and precision; protect the brand and relationships. - Ship meaningful service improvements regularly (automation, workflow, environment, or rhythms). - Ship meaningful campus improvements across facilities, maintenance, compliance, and cost control. - Partner with founders & senior leadership to implement strategy and growth initiatives. What You Will Bring - Minimum 3+ years of experience in multi-site or venue leadership in education, hospitality, retail, fitness. Anywhere premium service and tight ops matter. - People leader: recruits well, coaches hard and kind, builds capability and pride. - Operator’s eye: you notice the 1% details (chairs straight, print packs perfect, lighting right) and the 10,000-foot flows (schedules, staffing, cost lines). - System thinker: turns chaos into checklists, reports, rituals, and dashboards with sound project management skills. - Solution-oriented: flexible, proactive mindset with first-principles problem-solving. - Extreme ownership: proactive, accountable, allergic to “near enough.” - Mission fit: deeply aligned with reshaping education, one student at a time. Bonus points : education ops, franchise/rollout playbooks, new-site openings, CX/NPS programs, light technical fluency (you love automations or data). Why You Will Love It Here - Foundational role with high impact: Lead the QLD arm of Contour's national expansion, and directly shape student and team experiences. - Leadership growth: We went from 1 to 8 Victorian campuses in just a few years. As we open more QLD campuses, this role can grow into State Operations Leadership. - Competitive package: Competitive salary, benefits, EAP, birthday/loyalty leave, and the satisfaction of work that compounds and makes a real impact in students' lives. How to Apply If you're a builder who wants to create a premium education experience that becomes a household name in QLD, we want to meet you. Apply with your CV and a short paragraph about why you’d make an exceptional Area Manager. Contour is an equal opportunity employer and welcomes applications from all backgrounds. #J-18808-Ljbffr