Admissions Coordinator | Bupa Woodend

About the Home

Bupa Woodend is a modern care home nestled in the heart of the Macedon Ranges, about an hour north of Melbourne, surrounded by beautiful bush scenery and gardens. It consists of 107 beds, offering respite and dementia care units. Our primary goal is to focus on the health, lifestyle and well‑being of our residents.

Benefits of Bupa

- Free select health insurance for you and your immediate family up to $5,500*

- VIVA – our employee well‑being program. Live healthier and happier. We support our people to be the best version of themselves, physically and mentally.

- Career development; you’ll have a real say in shaping the future direction of the business and your own career.

- Access to world‑class training and professional development – supported by our quality education team and expert clinicians.

- Comprehensive induction and buddy program – we set you up for success from the outset.

- Be recognised and rewarded – Bupa Love Reward & Recognition Programme ensures that the gratitude of our residents and their families is passed on to staff who deserve it.

No sponsorship available

About the Role

As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the ‘enquiries to arrivals’ process and pipeline for potential residents at our facility. You will be the key point of contact who meets and tours prospective residents for the purpose of admission to our Care Home.

Duties

- Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.

- Management of resident administration including enquiries, admissions and maintaining occupancy targets.

- General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc.

- Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office.

- Manages the main reception desk and other tasks as directed by the General Manager.

Skills and Experience

- Minimum of a Cert III in Business Administration or equivalent experience.

- Previous experience gained in a similar role.

- Intermediate to advanced skills across the MS Office Suite.

- Highly developed organisational and time‑management skills.

- The ability to solve problems independently.

- Excellent communication and interpersonal skills.

- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre‑employment checks.

To learn more about working at Bupa

Visit our website: www.bupa.com.au/careers

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants, and are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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