Fire Sprinkler Fitter

CRITICAL RESULTS

OPERATIONAL

To install, repair and service fire protection systems and equipment to Chubb Fire Safety standards of quality and delivery excellence whilst exceeding customer service expectations at every available opportunity. To assist in growing our sales, increasing our market share and growing the net profitability of our company.

Fixed Service staff, Customer Service and Administration staff, Service Sales staff, Warehouse staff and Portable Service staff.

OPERATIONAL

Survey customer premises and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire Safety procedures and processes Install, service, and repair fire protection and safety systems and equipment in accordance Chubb Fire Safety procedures and processes Complete and provide evidence of maintenance performed on fire protection systems and equipment using the CFS Logbooks and associated documents, in an accurate and legible manner Maximise efficiencies via route planning, time management, stock management, and service delivery Participate in stocktakes and be responsible for inventory management Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc Report work progress and performance by completing productivity / KPI reports Comply with all company policies, procedures, and processes Attend all scheduled training programs Recommend improved business processes by actively engaging in Quality

CUSTOMER SERVICE

Provide assistance to customers in the use of fire and safety equipment Effectively communicate with the customer Ensure highest level of presentation as a Chubb Fire Safety employee, including individual presentation, vehicle presentation, etc. Ensure punctuality Comply with all Customer requirements, as defined by the Customer contract

CUSTOMER GROWTH

Increase the Customer base through the active promotion and sale of products and services Reduce Customer attrition through the delivery of excellent customer service Gather market information to assist in market analysis

ENVIRONMENT, HEALTH & SAFETY

Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements Report to supervisor conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards Attend scheduled EH&S training programs Actively support the organization’s efforts to meet or exceed EH&S goals and plans Recommend improved EH&S practices

ETHICS AND COMPLIANCE

Actively promote an ethics-based culture, ensuring awareness of and full compliance with Chubb related policies. Attend scheduled Ethics and Trade Practices training programs Openly communicate to support Chubb compliance, business practices.

This position description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion.

PERSON SPECIFICATION

PROFESSIONAL EXPERIENCE

PROFESSIONAL COMPETENCIES

PERSONAL ATTRIBUTES

- Up to date product and industry knowledge, and an understanding of where to locate the relevant information
- A solid knowledge of the applicable Australian Standards relevant to Fixed Systems fire protection equipment
- Professional experience or qualifications specified by any applicable local classification structure.
- A technical or engineering competency with the ability to complete identified company, industry and occupational training and accreditation
- Current Driver’s Licence
- Ability to effectively manage multiple tasks, plan and prioritise workloads, and meet deadlines
- Well developed communication (written and verbal) and interpersonal skills
- Ability to prepare written reports and quotations where required
- Ability to identify, target and close sales opportunities
- Professional approach to Customer Service
- Ability to work to required defined policies, procedures, and processes, including Company and applicable Australian Standards
- Ability to monitor progress and performance using Key Performance Indicators / Metrics
- Ability to take initiative
- Ability to identify and respond to personal development requirements
- Self motivated with the ability to work in a unsupervised environment
- Professional, proactive, can do attitude and a willingness to learn and develop skills as required
- Predisposition to take action to improve results or create opportunities
- Punctual, and well presented
- High quality, EH&S, and Ethical standards

KEY CHALLENGES

Deliver effective and efficient service Deliver high levels of customer satisfaction Achieve full compliance to service delivery and procedural requirements, including quality, EH&S, Ethics, and Trade Practices Assist in the growth of the Fixed Systems Service customer base by providing service excellence to assist in minimising Fixed Systems Service customer attrition Maximise revenue and margin

ROLE DIMENSIONS

Revenue and EBIT budget, as defined by the Supervisor Size and geographical coverage of customer base, as defined by the Supervisor Sales size and discounting, as defined by CFS Authority Matrix (Quote Authority Level 2)

Each listing including the job title, location, brief description, and a link to a page with more details.

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