Customer Management Specialist

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Customer Management Specialist - Motor Claims

Join Our Growing Team in Suncorp’s New Townsville Office

Our new Townsville office is buzzing with energy - and we're continuing to grow

We're looking for Customer Management Specialists to join our expanding business, focussing on reducing motor claims complaints and enhancing our customer experience.

- Location:Townsville, QLD - mix of office and work from home

- Salary:$83,400 (including super) + performance-based incentives

- Start Date:Monday, 24th November 2025

- Hours:Permanent Full-Time - Monday to Friday

- Team:Motor Claims

This is your chance to make a genuine impact while building your career in a supportive, collaborative environment.

If you're ready to join a growing team and make a difference for our customers, we'd love to hear from you.

About the Role

You'll join a specialist team dedicated to supporting complex motor claims and preventing complaints before they arise. Using data and reporting tools, you'll take early action to resolve issues, work closely with internal teams and help deliver consistent, positive outcomes for our customers.

This role offers visibility with senior leaders and a chance to be a part of a broader service uplift across Suncorp.

What you'll do

- Identify and manage motor claims requiring additional support to prevent complaints.

- Monitor claims using reporting tools and data, taking proactive action as needed.

- Deliver empathetic, customer-focused service while maintaining operational standards.

- Collaborate with internal teams, suppliers, and brokers to progress claims effectively.

- Ensure accurate case management and timely, informed decision‑making.

- Contribute to a positive team culture by supporting colleagues and sharing knowledge.

What you'll bring

- Experience in customer service with strong communication and empathy.

- Ability to manage multiple tasks in a fast‑paced, high‑pressure environment.

- Proficiency in using systems and reporting tools for claims monitoring.

- Demonstrated ability to meet targets while balancing customer and operational needs.

- Knowledge of motor claims processes and the customer journey.

- Alignment with Suncorp’s values — speaking up for customers, adapting to change, collaborating with others, and celebrating team success.

Why You'll Love Working Here

At Suncorp, we’re investing in our people and our regions — and Townsville is a big part of that growth story. You’ll be joining a team that’s collaborative, forward‑thinking, and passionate about making things better for our customers.

You’ll also gain access to great Suncorp benefits which are designed to support, empower and reward our people.

Some of our benefits include:

- Salary: $83,400 (inclusive of 12% super)

- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).

- Hybrid working: Work from both the office & from home with our hybrid ways of working.

- Work‑life balance: Support to thrive personally and professionally.

- Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.

- Reward & recognition programs: Celebrating your achievements.

- Career development: Ongoing training, growth opportunities, and support.

- Reputable employer: A trusted, inclusive, and diverse organisation.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Our Culture

For over 100 years, Suncorp has been helping customers build futures and protect what matters most. Our people are at the heart of that purpose — caring for others, being courageous, and doing what’s right every day.

We’re proud to bring this spirit to our new Townsville office, where collaboration, growth and community are front and centre.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 21 Oct 2025 E. Australia Standard Time
Applications close: 04 Nov 2025 E. Australia Standard Time

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