Customer Service Consultant | Battery Point

Customer Service Consultant | Battery Point page is loaded## Customer Service Consultant | Battery Pointlocations: Battery Point, Hobarttime type: Casualposted on: Posted Todaytime left to apply: End Date: November 20, 2025 (30 days left to apply)job requisition id: JR00000618**About Jetts New Zealand:****At Jetts, our purpose is simple: to inspire people to live a better life.**We know firsthand how powerful exercise can be—not just for physical health, but for mental wellbeing and confidence too. That’s why we’re passionate about making our gyms accessible, welcoming, and inclusive for everyone.We celebrate individuality and are committed to building a supportive community where every member feels comfortable, confident, and empowered to train. From our world-class equipment and facilities to our passionate Club Managers and expert Personal Trainers, we’re dedicated to delivering an exceptional experience every time you step through our doors.At Jetts, we believe our people are our greatest strength. That’s why we invest in ongoing training and support to help you grow and succeed in your fitness career.**Jetts New Zealand** is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.# **The Opportunity**We’re looking for an energetic and service-focused **Customer Service Consultant** to join our team at **Zap Fitness 24/7**. In this role, you’ll be the first point of contact for members and internal stakeholders, providing professional and timely support across a range of enquiries.You’ll play a key role in resolving member issues, recovering overdue payments, and delivering an outstanding customer experience every time. If you’re a confident communicator who thrives in a fast-paced environment and enjoys helping people, this is the perfect opportunity to make an impact within a supportive, high-performing team.# **Responsibilities*** Deliver exceptional customer service to members, clubs, and internal stakeholders.* Act as the first point of contact for enquiries and complaints, identifying causes and providing effective solutions.* Follow up with members to ensure timely and satisfactory resolution.* Facilitate payment recovery through consistent and professional communication.* Manage multiple tasks and priorities efficiently while maintaining attention to detail.* Maintain accurate records and documentation across systems.* Build strong relationships through clear, open, and professional communication.* Achieve set KPIs and contribute positively to team goals and culture.### # **About You*** Passionate about delivering outstanding customer service and creating positive member experiences.* Experience working in a **call centre** or customer service environment (debt recovery experience highly regarded).* Strong problem-solving, negotiation, and conflict resolution skills.* Confident communicator with excellent verbal and written communication skills.* Highly organised, adaptable, and able to manage multiple priorities effectively.* Proactive, self-motivated, and driven to achieve goals.* Positive attitude, integrity, and accountability in every interaction.* Ability to build lasting relationships with members, colleagues, and stakeholders.* A current paid Working With Children Check (WWCC) may be required, depending on your state jurisdiction.**What we can offer you*** Competitive on-target-earnings consisting of hourly rate and commission for achieved KPIs* Practice what you preach with a complimentary Jetts membership* Access to L&D and CPD courses to upskill yourself* Excellent work-life-balance with guaranteed hours, Fridays & Sundays off**Apply Now**Please click 'Apply' to submit a resume that details your experience, attributes and achievements.**About Fitness & Lifestyle Group:**Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.**Our commitment to diversity & inclusion**At **Jetts NZ** we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.We welcome applications from people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.Starting as a single club in Tasmania, Zap Fitness has evolved into one of Australia’s most accessible 24/7 gym networks, with 80 locations across Tasmania, South Australia, Victoria, Queensland, and Western Australia. Driven by our mission to inspire more Australians to prioritize regular exercise, we offer a dynamic and rewarding workplace where you can make a meaningful impact, grow your career, and be part of a team that’s changing lives through fitness. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.
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