▷ [15h Left] Customer Service Manager / PA

2 weeks ago

Council of the City of Sydney, Australia Harvey Norman Full time

Overview

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Bondi Junction Customer Service Team is seeking a passionate, customer service focused Customer Service Manager / PA to join them in delivering Great Service, Always to their customers.

In this role you will

- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
- Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
- Be Health and Safety conscious

What we require

- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high volume administration role
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
- Familiarity with Australian Consumer Law (desirable)
- Friendly, outgoing, approachable and work well as a team member
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer

- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Advertised: 24 Sep 2025 AUS Eastern Standard Time

If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.

#J-18808-Ljbffr

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