Customer Support Engineer

Description

Job Title: Customer Support Engineer

Job Description: Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your challenge: A great opportunity awaits for a customer-oriented Engineer to become part of our team in QLD/Northern NSW, responsible for servicing areas from Sunshine Coast to Brisbane/Bundaberg. This role will be specialising within our Diagnostic X-Ray, Image Guided Therapy (C-Arms) and Ultrasound portfolio. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities

- Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

- Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

- Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

- The role will normally be located in Sunshine Coast QLD; however, Philips may require you to work at alternative locations including interstate such as Far North QLD and NT on a as need basis.

- Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.

Qualifications

- Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Diagnostic X-Ray, Image Guided Therapy (C‑Arms) and Ultrasound is desirable, candidates from various industries are welcome.

- You either currently hold a Restricted Electrical License or can obtain one within the first six months of employment.

- A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specialising in Communications Electronics, RADAR, Instrumentation or Avionics.

- Strong IT skills, and the ability to work in a fast-paced environment.

- You will also need to hold a full AU drivers license and already have Australian working rights.

- Please note: Police checks will be required during the onboarding process.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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