Outpatient Receptionist

Go back University Hospitals Sussex NHS Foundation Trust (279)

Outpatient Receptionist

The closing date is 16 October 2025

We have 2 full-time vacancies for the opportunity to join our Team.

This role is for 37.5 hours per week, with hours, days, and times to be discussed at interview.

The role will primarily be based in Brighton, but there may be an occasional need to work at Princess Royal Hospital Haywards Heath and Lewes Victoria Hospital, with advance notice given.

You will need to be confident in your abilities and able to work under pressure, as well as being accurate and numerate, and used to working with the general public on a face-to-face basis. Full training will be given on all NHS systems as required.

Flexibility and the ability to work under your own initiative are key to the role, as well as supporting colleagues and management.

If you are hardworking, have the ability to work to a high standard, are a good team player, and enjoy working with the public, then we would like to hear from you.

Main duties of the job

The postholder will be responsible for providing complete administrative and clerical support for all outpatient clinics at any of our sites. The role includes patient registration, booking follow-up appointments in line with the patient access policy, clinic preparation, clinic reception, and outcome/coding. The postholder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff, which is extensive and designed to support you when you need it - because we know that to look after others, we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be.

Job responsibilities

- Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels.
- Ability to provide and receive information which may be complex, sensitive, or contentious in nature.
- Ability to engage in collaborative problem-solving with co-workers and staff. Must have the ability to function as a 'team player', being considerate and flexible, taking the needs of your peers into consideration.
- Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times.
- Ability to maintain composure, efficiency, and a positive, customer-service-oriented manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry, or emotionally distressed.
- Plan, organise, and accomplish a variety of concurrent assignments, some of which may be complex and unpredictable, in an effective and efficient manner.
- Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments.
- Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate.
- Good written and oral communication skills to clearly and concisely provide information, explanations, and instructions to, and elicit information from others with varying levels of ability to understand.
- Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills, and emotional state.
- Problem-solving skills to independently assess a range of facts or situations; identify the resources available to help solve problems; create, analyse, and compare viable solutions and take the action necessary to implement them; and follow through to ensure the problem is resolved to the satisfaction of all parties.

Person Specification

Administration & Customer Service

- Administration & Customer Service Experience
- GCSE or equivalent in English and Maths
- Knowledge of Word, Excel, Outlook, and other related PC applications.
- Knowledge of medical terminology.
- Knowledge of the national targets associated with patient appointments.

Equality, Diversity, and Inclusion

- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered.

Salary: £24,937 to £26,598 a year, pro rata

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