Pool and Spa Service Technician

4 weeks ago

Melbourne, Australia Poolwerx Corporation Pty. Ltd. Full time

A career with Poolwerx Camberwell offers opportunities to grow within a successful, established brand that values connection, energy, and team spirit. As part of one of the largest and fastest-growing businesses in the Poolwerx Network, you will help create backyard memories for families and communities.

More than just a Job

We are seeking a dynamic and experienced individual to manage our business operations, lead our team, and deliver exceptional service to clients. This role involves driving daily client engagement through leadership of our Pool & Spa Technicians, requiring passion for the pool industry and strong stakeholder engagement skills.

Role Responsibilities

- Schedule and organize jobs, manage technician schedules, and coordinate business operations.
- Coordinate the repair of client equipment promptly, adhering to service standards.
- Provide operational support to technicians, ensuring they have necessary resources and assistance.
- Coordinate and support the service team and technicians, including training requirements.
- Manage office duties such as staff recruitment, training coordination, timesheet reporting, and process improvements.
- Review technician notes and client recommendations, prepare quotes, and communicate with clients professionally.
- Ensure compliance with industry regulations and maintain client satisfaction through effective communication and service.
- Procure equipment and chemicals, manage supplier relationships, and communicate changes effectively.

Candidate Profile

- Excellent communication and IT skills, proficiency in scheduling and accounting software, attention to detail, and multitasking abilities.
- Valid unrestricted driver’s license and willingness to undergo police clearance.
- Customer-focused, meticulous, self-motivated, and capable of working independently under pressure.
- Strong verbal and written communication skills, with a high standard of client service.
- Punctual, reliable, courteous, trustworthy, and eager to learn and grow.
- Experience in the pool industry, especially in a service or technical role, with a desire to transition to a supervisory or administrative position.

Why Join Poolwerx?

Beyond pools, we focus on problem-solving, scientific excellence, and community impact. We foster a supportive culture that values growth, camaraderie, and industry leadership. If you’re ready to make a difference and enjoy a rewarding career, we want to hear from you

Apply now using the form below or share this opportunity with someone who fits this role. Please note only shortlisted candidates will be contacted.

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