Product Technical Support Manager, Horizontal Mills

Product Technical Support Manager, Horizontal Mills

Primary Location: West Perth, WA, AU York, PA, US Espoo, FI

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/12/2025

We’re looking for a driven and technically skilled leader to take on the role of Product Technical Support Manager within the Horizontal Mill PG. This is a pivotal position responsible for managing technical support activities across our product and project portfolio, ensuring we deliver world-class solutions to our global customer base. You’ll join a high-performing, collaborative team that brings together product engineering, design, and field support expertise. Working closely with our global engineering network, manufacturing, and service teams, you’ll help ensure that Metso’s horizontal mill products continue to meet the highest standards of quality, safety, and performance. The role offers broad exposure across the full product lifecycle—from concept and design through to field performance and continuous improvement.

Key Responsibilities:

- Lead the technical support team and ensure Tier 1 engineering competence.

- Provide expert guidance on product engineering, safety, manufacturability, and operability.

- Resolve in-warranty breakdowns, incident investigations, and non-conformance cases.

- Own manufacturing specifications and ancillary equipment requirements.

- Support strategic sales cases and customer presentations.

- Facilitate field feedback and contribute to product strategy development.

What We’re Looking For:

- Bachelor’s degree in Engineering or related discipline (essential)

- Professional recognition such as CPEng or NER accreditation (desirable)

- Proven experience in technical support or engineering leadership.

- Strong understanding of mechanical systems and product lifecycle.

- Experience with heavy manufacturing processes inc. fabrication, casting and gearing desirable

- Grinding mill engineering experience highly desirable

- Ability to collaborate across engineering, sales, and project teams.

- Passion for continuous improvement and best practice implementation.

Why Apply?

You’ll be part of a dynamic leadership group shaping the future of horizontal milling technology. We offer a collaborative environment, opportunities for growth, and the chance to make a real impact.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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