Site Reliability Engineer

Job Summary

NetApp is looking for a Senior TechOps Engineer to join our growing Instaclustr team in Australia. NetApp’s Instaclustr offering provides open source as-a-service company, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, PostgreSQL, OpenSearch, Cadence, Postgres and ClickHouse) for our customers around the world.

NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 19,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.

The Role

If you have excellent operational knowledge in managing Opensearch clusters, look no further

As a Site Reliability Engineer (Opensearch and Cadence), you are in the frontline team keeping our large fleet of cloud-hosted Opensearch and Cadence clusters up and running. Cadence clusters can additionally use optional technologies such as Apache Cassandra, Apache Kafka and Opensearch – this is therefore a chance to learn multiple cutting-edge opensource technologies. Every day, you will diagnose and solve interesting technical problems, providing Opensearch and Cadence as a Managed Service in a highly automated environment. Our service is relied on by some of the leading global names in Banking and Financial Services, Telecom, IoT and Tech companies that interact with millions of end users.

Skills & Experience

We're looking for smart engineers with exceptional communication skills, a positive can-do attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in a range of the technologies we use. Successful candidates for this role will

- Have good experience in Opensearch technology and/or a desire to upskill and develop to a true expert level. Ideally should already have experience diagnosing various Opensearch and/or Cadence dependent technologies (such as Cassandra, Kafka, Opensearch) operational issues.

- Have good experience working on one Public Cloud provider such as AWS, Azure or GCP.

- Preferably have past IT Customer service/support experience.

- Good fundamental Computer science / software engineering skills and knowledge, particularly Operating System internals, memory management, and networking.

- Strong knowledge and experience with Linux and be comfortable working from the command line (essential)

- Exceptional ability to communicate clearly and professionally in written and verbal English (essential).

- Work as part of a team and use your initiative to get things done.

- Ability to follow required processes and procedures.

- Investigating/researching Opensearch, Cadence (and dependent technologies) issues by reviewing the codebase or Jira project would be a plus.

- Programming skills in Python or Java, and source code control using Git would be a plus.

I'm interested. What else will I be doing?

- Provide expert operational support to our nodes running in the cloud (AWS, Azure and GCP), using technologies such as Linux (Debian), Docker, and languages including Java, Python and bash

- Participate in on-call Level 2 roster

- Liaise with our customers’ engineers in resolving interesting issues related to Opensearch and Cadence usage and other supported technologies.

- Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.

- Develop and continually improve our suite of internal automation tools, applications, and processes.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer/'s unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

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